Come Grow Personally and Professionally with Us!
Serving our clients is important. But it’s still only part of the story. Another is true, sustainable growth—both individually and as a team. This happens when teammates push each other creatively every day.
Are you passionate about improving your own skills and the skills of others around you? Do you yearn to inspire positive change? Become a truly valued member of a tight-knit team?
Our Culture and Values Go Hand-in-Hand
We encourage our team members to grow as individuals and delight in what they do. In doing so, we all strive for:
Legendary Customer Service
Every client should feel like they’re our top priority, whether they’re our smallest account or our largest. We hold ourselves to the highest standards of customer service, and always do right by our clients.
Exceptional Communication
Crystal-clear, timely communication with clients and between team members is essential. We are open, honest, and transparent in all our communication so everyone stays in the loop.
Expect Excellence
We set the bar high. That doesn’t mean we’re perfect, but it does mean that every team member strives for excellence in his or her role—and encourages and expects it from teammates.
Endorse Creativity
“How we’ve always done it” just doesn’t cut it. We want all team members to use their talents, challenge the status quo, and find creative solutions for our clients. If you’ve got a great idea, let’s hear it!
Serving our clients is important. But it’s still only part of the story. Another is true, sustainable growth—both individually and as a team. This happens when teammates push each other creatively every day.
Are you passionate about improving your own skills and the skills of others around you? Do you yearn to inspire positive change? Become a truly valued member of a tight-knit team?
Our Culture and Values Go Hand-in-Hand
We encourage our team members to grow as individuals and delight in what they do. In doing so, we all strive for:
Legendary Customer Service
Every client should feel like they’re our top priority, whether they’re our smallest account or our largest. We hold ourselves to the highest standards of customer service, and always do right by our clients.
Exceptional Communication
Crystal-clear, timely communication with clients and between team members is essential. We are open, honest, and transparent in all our communication so everyone stays in the loop.
Expect Excellence
We set the bar high. That doesn’t mean we’re perfect, but it does mean that every team member strives for excellence in his or her role—and encourages and expects it from teammates.
Endorse Creativity
“How we’ve always done it” just doesn’t cut it. We want all team members to use their talents, challenge the status quo, and find creative solutions for our clients. If you’ve got a great idea, let’s hear it!
Our Stellar Benefits Package
Comprehensive Insurance
We offer strong coverage options to keep you and your family healthy with dental, vision, health and life insurance.
Unlimited Vacation
We want our teammates fresh, rested, focused, and ready to work hard and think on their feet.
401(k) Plan
It’s never the wrong time to start saving for the future.
Open Positions
Now that you know a little bit about our team, are you ready to join us? Check out our open positions below!
Account Manager
An Account Manager will handle client account management responsibilities (current and new) which include building long-term and strong partnerships by ensuring client satisfaction by working with other team members and advocating for the client throughout their journey with our company. This position is also responsible for building, growing, and maintaining strong business relationships by making sure client needs are being met and understood by each department. Their duties include handling any client complaints, working to find solutions to any client issues, and managing other departments to ensure clients are experiencing a positive, solution-focused, revenue-generating partnership.
Responsibilities
- Managing multiple client accounts and projects.
- Building strong client relationships to retain current clients and acquire new clients.
- If improvements are not happening, the account manager is responsible for connecting with departments specialists for an action plan.
- Client accounts to be in good standing analytically and through consistent communication.
- All accounts should show regular improvement from online marketing. Analytics should support this increase, and clients must always understand what we are seeing and how that interprets to their business goals.
- Communicating with clients to ensure that all their needs are understood and addressed in a timely and effective manner.
- Strong follow up for action items or outstanding items
- Account Manager is responsible to send written communication following any verbal communication to the client as a record of the communication and to verify both parties agree on the path forward.
- Cannot wait for the client to reach out to us, this position is responsible to verify no action items are forgotten or lack traction.
- In this position, there will always be several action items for several different client accounts.
- Account Manager must have a monthly phone call with the client that coincides with e-mail communications.
- Effectively communicate company services and the benefits of the services to both the client and fellow team members.
- Keep up to date on the latest SEO, analytics, website, local SEO, and social media updates/trends.
- Provide strategy recommendations based on client budget and desired results.
- Must understand company quote sheets, content workbooks, and playbooks.
- Provide feedback on upselling opportunities to clients based on need and budget guidelines.
- Be able to interpret and effectively communicate data/analytics to clients.
- By collecting and analyzing data concerning client/user behavior to understand changing needs.
- Should always know what is going on with client account and not be taken by surprise when asked for an update from client or leaders.
- Collaborate with department specialists to ensure that they fulfill all client requests and provide courses of action for client accounts.
- Resolving client complaints and keeping track of all processes that pertain to the client’s results.
- Identifying when a client concern/complaint must be escalated to leaders.
- Acting as the client’s representative to ensure that their demands are met with a focus on improving the client experience.
Requirements
- This is a Hybrid Remote/In-Office Position in Kalamazoo & Grand Rapids
- Associates Degree (A.A./A.S.) from four-year college or university; and 2-4 years of experience and/or training; or equivalent combination of education and experience.
- Flexible with industry and company changes
- Excellent written and verbal communication.
- Excellent organizational skills, attention to detail, and time management.
- Multitasks and handles multiple projects simultaneously.
- Ability to follow instructions and adhere to given deadlines
- Strong follow-up skills both internally and with clients.
- High attention to detail with strong documentation skills.
- Excellent interpersonal, active listening, and customer service skills.
- Ability to collect, track, and analyze large amounts of data.
- Ability to manage projects without direct supervision.
- Ability to adapt to changes and thrive in a fast-paced industry.
- Strong analytical and problem-solving skills.
- In-depth knowledge of industry standards
- Establish and maintain client relationships
- Establish client service policies and practices
- Understanding of Google Analytics is preferred
- Understanding of online marketing, organic and local SEO
- Proficiency with Microsoft Office, Word, Excel, PowerPoint, and Teams.
Job Type
- Full-time
Benefits
- Health, Vision, & Dental insurance
- Unlimited vacation
- Sick and Personal Time
- Paid holiday
- Company-sponsored events
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Voluntary Life Insurance
How to Apply
If you are someone who has what we’re looking for, starts the day with a smile, and is a positive, cup half full kind of person, then absolutely consider applying for this position.
Please take the time to fill out our application, sign it, date it, and attach it in an email to Careers@mycpsolutions.com. Also, be sure to send your resume, cover letter, and references as attachments to your email. No phone calls please…we will accept emails only.
Digital Marketing Specialist
Digital Marketing Specialists work with our team to find potential areas of improvement or identify areas of concern on the client accounts. This is one of our most technical positions and requires strong attention to detail and then communicating with the rest of the team ensuring that they understand the findings and can adjust strategies. This position will work with all Account Managers and Strategists to help all our clients find value in our services. Additionally, Digital Marketing Specialists will also complete some of the day-to-day work, including work dedicated to SEO, local SEO, PPC, social media, and email marketing.
Responsibilities
- Develop and complete SEO, email marketing, paid advertising, or social media tasks
- Create well written reports after analyzing analytics
- Help develop strategy points and work with Account Managers to develop all marketing plans for clients and internal marketing plans
- Stay up to date on the latest SEO, email marketing, paid advertising, or social media trends and optimizations
- Completing work for our clients, these tasks can include; SEO optimization, posting content to websites, creation of emails to send to email lists, creation of automated email marketing campaigns, creation of Google ads accounts, maintenance of Google ads accounts, creation of Facebook ads accounts, maintenance of Facebook ads accounts, creation of a social media strategy, which includes scheduling posts and engaging with users on social media platforms
Requirements
- This is a Hybrid Remote/In-Office Position in Kalamazoo & Grand Rapids
- Associates Degree or equivalent relevant experience
- Google Analytics Certification
- Experience in Email Marketing Systems
- Intimate knowledge of Facebook Business Manager
- Experience utilizing social media scheduling programs
- Organization and time management skills
- Excellent verbal and written communication skills
Job Type
- Full-time
Benefits
- Health, Vision, & Dental insurance
- Unlimited vacation
- Sick and Personal Time
- Paid holiday
- Company-sponsored events
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Voluntary Life Insurance
How to Apply
If you are someone who has what we’re looking for, starts the day with a smile, and is a positive, cup half full kind of person, then absolutely consider applying for this position.
Please take the time to fill out our application, sign it, date it, and attach it in an email to Careers@mycpsolutions.com. Also, be sure to send your resume, cover letter, and references as attachments to your email. No phone calls please…we will accept emails only.
Open Positions
Now that you know a little bit about our team, are you ready to join us? Check out our open positions below!
Account Manager
An Account Manager will handle client account management responsibilities (current and new) which include building long-term and strong partnerships by ensuring client satisfaction by working with other team members and advocating for the client throughout their journey with our company. This position is also responsible for building, growing, and maintaining strong business relationships by making sure client needs are being met and understood by each department. Their duties include handling any client complaints, working to find solutions to any client issues, and managing other departments to ensure clients are experiencing a positive, solution-focused, revenue-generating partnership.
Responsibilities
- Managing multiple client accounts and projects.
- Building strong client relationships to retain current clients and acquire new clients.
- If improvements are not happening, the account manager is responsible for connecting with departments specialists for an action plan.
- Client accounts to be in good standing analytically and through consistent communication.
- All accounts should show regular improvement from online marketing. Analytics should support this increase, and clients must always understand what we are seeing and how that interprets to their business goals.
- Communicating with clients to ensure that all their needs are understood and addressed in a timely and effective manner.
- Strong follow up for action items or outstanding items
- Account Manager is responsible to send written communication following any verbal communication to the client as a record of the communication and to verify both parties agree on the path forward.
- Cannot wait for the client to reach out to us, this position is responsible to verify no action items are forgotten or lack traction.
- In this position, there will always be several action items for several different client accounts.
- Account Manager must have a monthly phone call with the client that coincides with e-mail communications.
- Effectively communicate company services and the benefits of the services to both the client and fellow team members.
- Keep up to date on the latest SEO, analytics, website, local SEO, and social media updates/trends.
- Provide strategy recommendations based on client budget and desired results.
- Must understand company quote sheets, content workbooks, and playbooks.
- Provide feedback on upselling opportunities to clients based on need and budget guidelines.
- Be able to interpret and effectively communicate data/analytics to clients.
- By collecting and analyzing data concerning client/user behavior to understand changing needs.
- Should always know what is going on with client account and not be taken by surprise when asked for an update from client or leaders.
- Collaborate with department specialists to ensure that they fulfill all client requests and provide courses of action for client accounts.
- Resolving client complaints and keeping track of all processes that pertain to the client’s results.
- Identifying when a client concern/complaint must be escalated to leaders.
- Acting as the client’s representative to ensure that their demands are met with a focus on improving the client experience.
Requirements
- This is a Hybrid Remote/In-Office Position in Kalamazoo & Grand Rapids
- Associates Degree (A.A./A.S.) from four-year college or university; and 2-4 years of experience and/or training; or equivalent combination of education and experience.
- Flexible with industry and company changes
- Excellent written and verbal communication.
- Excellent organizational skills, attention to detail, and time management.
- Multitasks and handles multiple projects simultaneously.
- Ability to follow instructions and adhere to given deadlines
- Strong follow-up skills both internally and with clients.
- High attention to detail with strong documentation skills.
- Excellent interpersonal, active listening, and customer service skills.
- Ability to collect, track, and analyze large amounts of data.
- Ability to manage projects without direct supervision.
- Ability to adapt to changes and thrive in a fast-paced industry.
- Strong analytical and problem-solving skills.
- In-depth knowledge of industry standards
- Establish and maintain client relationships
- Establish client service policies and practices
- Understanding of Google Analytics is preferred
- Understanding of online marketing, organic and local SEO
- Proficiency with Microsoft Office, Word, Excel, PowerPoint, and Teams.
Job Type
- Full-time
Benefits
- Health, Vision, & Dental insurance
- Unlimited vacation
- Sick and Personal Time
- Paid holiday
- Company-sponsored events
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Voluntary Life Insurance
How to Apply
If you are someone who has what we’re looking for, starts the day with a smile, and is a positive, cup half full kind of person, then absolutely consider applying for this position.
Please take the time to fill out our application, sign it, date it, and attach it in an email to Careers@mycpsolutions.com. Also, be sure to send your resume, cover letter, and references as attachments to your email. No phone calls please…we will accept emails only.
Digital Marketing Specialist
Digital Marketing Specialists work with our team to find potential areas of improvement or identify areas of concern on the client accounts. This is one of our most technical positions and requires strong attention to detail and then communicating with the rest of the team ensuring that they understand the findings and can adjust strategies. This position will work with all Account Managers and Strategists to help all our clients find value in our services. Additionally, Digital Marketing Specialists will also complete some of the day-to-day work, including work dedicated to SEO, local SEO, PPC, social media, and email marketing.
Responsibilities
- Develop and complete SEO, email marketing, paid advertising, or social media tasks
- Create well written reports after analyzing analytics
- Help develop strategy points and work with Account Managers to develop all marketing plans for clients and internal marketing plans
- Stay up to date on the latest SEO, email marketing, paid advertising, or social media trends and optimizations
- Completing work for our clients, these tasks can include; SEO optimization, posting content to websites, creation of emails to send to email lists, creation of automated email marketing campaigns, creation of Google ads accounts, maintenance of Google ads accounts, creation of Facebook ads accounts, maintenance of Facebook ads accounts, creation of a social media strategy, which includes scheduling posts and engaging with users on social media platforms
Requirements
- This is a Hybrid Remote/In-Office Position in Kalamazoo & Grand Rapids
- Associates Degree or equivalent relevant experience
- Google Analytics Certification
- Experience in Email Marketing Systems
- Intimate knowledge of Facebook Business Manager
- Experience utilizing social media scheduling programs
- Organization and time management skills
- Excellent verbal and written communication skills
Job Type
- Full-time
Benefits
- Health, Vision, & Dental insurance
- Unlimited vacation
- Sick and Personal Time
- Paid holiday
- Company-sponsored events
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Voluntary Life Insurance
How to Apply
If you are someone who has what we’re looking for, starts the day with a smile, and is a positive, cup half full kind of person, then absolutely consider applying for this position.
Please take the time to fill out our application, sign it, date it, and attach it in an email to Careers@mycpsolutions.com. Also, be sure to send your resume, cover letter, and references as attachments to your email. No phone calls please…we will accept emails only.
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