Pam MacDonald

Client Services Manager

As Client Services Manager, Pam provides encouragement, support, and training for our team of account managers—enabling them to become true “client warriors” dedicated to customer service and success! She loves to make people smile, but watching them grow and experience that “Aha!” moment? That’s what she finds truly rewarding.

Pam comes to us after a lengthy career with UPS, where she honed her sales, customer service, and management skills in a variety of roles. Starting as a customer service telephone representative, Pam also spent time as a sales representative, account executive, training administrator, and more. Her job took her from West Michigan to South Florida to Tennessee, but she’s glad to be back in her home state—despite the weather!

In her free time, Pam enjoys golfing, frolicking in the pool and generally spending time outdoors—except in the winter, when you’re more likely to find her indoors reading a book, watching a movie, or baking something delicious. She also enjoys spending time with her son, daughter, two grandsons, and her partner Jeff.

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